Concerts & Events FAQ
Box Office Hours
- Regular hours: 9 a.m. to 5 p.m., Monday through Friday
- One hour prior to performances at the venue box office locations
You may reach us by email at firstname.lastname@example.org or by phone at 800.681.5920.
The fastest, easiest way to order tickets is online.
Our box office staff is here to help! Email the box office at email@example.com and someone will get back with you by our next business day. Or you may call us at 800.681.5920 during our normal business hours.
Yes! Gift cards are available in a range of denominations to fit your budget. Gift cards are non-expiring and may be redeemed online and are available for electronic delivery. You have the option to schedule your gift to arrive at a set date up to four months in advance, giving you the ability to plan for all of your special events at one time.
If you have purchased Ticket Protection, please contact us and request a refund. The easiest way to do this is to email firstname.lastname@example.org. You can also call the Box Office at 800.681.5920. Ticket Protection may be redeemed until one hour prior to the performance. Please note that parking and facility preservation fees are non-refundable.
If you have not purchased Ticket Protection, you still have a few options:
- Gift your tickets to a friend.
- Sell your tickets on a resale site.
- To transfer tickets to another party, email your print-at-home tickets to the individual. If we are holding your tickets at will-call, please let us know that you would like to transfer your tickets and we will be happy to assist.
- Exchanges are only available to another performance in the run of the same show based on availability. Refunds are not given for any difference in ticket prices. We are unable to exchange any tickets less than a week before the performance.
While it is rare, there are times when a performance simply has to be canceled or postponed due to any number of factors, including weather.
- If the performance is canceled, you will be notified by email and phone. Your tickets will be refunded within two weeks.
- If the performance is postponed, you will be notified by email and phone. Your tickets will be valid for the new performance date when it is rescheduled.
- In the event of rain, every effort will be made to complete the performance, including playing in light rain. In the event a performance is cancelled due to inclement weather before a full 60 minutes of the performance and/or intermission, a full refund will be issued. If the performance is cancelled after intermission or 1 hour into the event, a gift certificate will be emailed to you. Gift certificates are non-expiring and may be redeemed for any performance. Since summer precipitation usually moves through northwest Michigan quickly, we will never cancel an Interlochen performance before the scheduled start time due to weather.
- Depending on the method of payment, refunds will be applied to the credit card used to purchase the tickets or we will mail you a check no later than two weeks after the performance date.
No need to worry! If you never received your tickets, please contact the box office at email@example.com so that we may get your tickets to you as soon as possible. If you have lost your tickets before the night of the performance, please notify the box office of the situation and we will be happy to re-email or reprint your tickets. If you discover you lost or forgot your tickets on the way to the performance, visit the box office at the venue and we will be happy to reprint your tickets.
For the majority of Interlochen guest artist performances, children under the age of three (3) will not be admitted. All children must be able to sit quietly in their own seats throughout the performance. Please use discretion in choosing to bring a young child. Children of all ages are welcome to attend designated Interlochen Center for the Arts family performances, including most student and faculty performances. Everyone, regardless of age, must have a ticket to enter.
Yes! Student pricing is available for most of our student and faculty performances for anyone with a valid student ID. Student pricing is not available for featured artist performances.
All of your questions regarding tickets for you and your student are available by logging on to the Education Community. If you have further questions or are experiencing difficulty, please contact the box office at firstname.lastname@example.org.
Interlochen Center for the Arts is not affiliated with any ticket brokers or secondary-market ticket sellers. We do not release our ticket inventory to these third-parties. Tickets you find on other websites are often being resold above face-value. While many are legitimate tickets, others are not. Proceed with caution before purchasing tickets from the secondary market. For the lowest prices, and best customer experience, please purchase your tickets directly from Interlochen Center for the Arts.
Yes! All available seats may be purchased online. Ordering online is the fastest, easiest way to get the seats you want.
Donors to Interlochen Center for the Arts receive access to early ticketing as a thank you for their support. If you donate before the end of the year, you will be eligible for this perk the following season.
Some artists offer special early ticketing for their fan clubs. Visit the artist’s website for any information about fan club perks. The Interlochen Box Office does not have any affiliation with fan clubs and is unable to answer specific questions about membership or perks.
Don’t be left in the dark! Join our mailing list to be kept up-to-date on concert schedules, on-sale dates, and special offers.
Attending a Performance Questions
Health and Safety
The safety and well-being of the Interlochen Center for the Arts community are always our first priority. Learn more about our COVID-19 guidelines.
We are located at 4000 J Maddy Parkway, Interlochen, MI 49643.
General parking at Interlochen Center for the Arts is free and available on a first-come basis. See our campus map to locate the parking area closest to the venue you are visiting.
Parking for guest artist performances in Kresge Auditorium is available on a first-come basis. Our parking attendants will direct you to the nearest available spot. We reserve for Accessible Parking near the main entrance on a first-come basis. Many parking spaces are occupied by our employees until 5 p.m. For the best selection of parking spaces, plan to arrive after that time.
You may upgrade to Premier Parking when purchasing your tickets to guest artist performances in Kresge Auditorium, giving you access to lots closer to the auditorium.
- Guest artist performances at Kresge Auditorium: Seating begins one hour prior to the performances. Arrive early to allow time to park and grab a bite to eat at one of our food tents. Don’t miss out on student performances outside the venue at select guest artist shows. Plan extra time for security. You will need to be screened prior to entering the venue so give yourself time before the concert starts. Note our prohibited items list and leave your bags and pocket knives in the car.
- All other venues and student events: Doors open 30 minutes prior to the performance. Arrive early to allow time to park and enjoy our campus. The box office will open at the venues one hour prior to the performance. Note that weapons, including pocket knives, are prohibited.
Michigan law prohibits any weapons, including concealed weapons and knives of any size, on Interlochen property.
Interlochen prohibits alcohol and smoking, including e-cigarettes, marijuana, and illegal drugs on Interlochen property.
Outside food and drink, including personal water bottles, are prohibited in all venues. Light snacks and drinks will be available for purchase inside Kresge Auditorium during guest artist performances.
Only clear bags are allowed inside Kresge Auditorium during guest artist performances. Exceptions will be made for medical equipment. All bags are subject to inspection.
Snacks and water will be available for sale once you pass through security during guest artist performances in Kresge Auditorium. No outside food or drink is allowed inside the venue.
Alcoholic beverages, including beer, wine, and hard seltzer, are available at the Beer Patio during select Interlochen Arts Festival performances in Kresge Auditorium. Entry to the Beer Patio is $15 and includes two beverages per person. Must be 21 or older with a valid I.D. Consuming alcohol outside the Beer Patio is strictly prohibited. No outside alcoholic beverages are permitted. Please drink responsibly.
Prior to the concert, we are pleased to offer a variety of food choices including a grill tent, coffee tent, and our classic Melody Freeze café which offers ice cream and so much more!
If you want a sit-down dining experience, the Interlochen area has a variety of restaurants. Visit the Interlochen Area Chamber of Commerce for more information.
Cell phone photography and video is allowed at the discretion of the guest artists and Interlochen Center for the Arts on a show-by-show basis. Please ask an usher before pulling out your phone. Tablets, large cameras with detachable lenses, professional recording equipment, and tripods are not allowed at any time. Interlochen reserves the right to restrict any video or photography that is a distraction for the performer or other patrons.
If you arrive after the performance has started, you will be seated at the discretion of Interlochen management. We work with the artists to determine when late seating is appropriate and will be the least disruptive to the artists and other patrons. Every effort will be made to seat you in a timely manner, however, the nature of some events do not allow for seating after the performance has begun. You will be asked to wait to be seated until a predetermined time in the program and are not guaranteed the exact seat you purchased.
Every show is different! Most classic rock, pop, singer-songwriter, and country artists encourage you to stand up, dance, sing along, and generally “rock out” at your seat. Please feel free to join in. During other performances, and even during some songs, this would not be appropriate. Take your cue from the rest of the audience. If the majority of the audience is seated, you should do the same. Be a conscious citizen and do not impede on your fellow fans’ enjoyment.
Standing on chairs, standing in the aisles, and rushing to the front of the stage is NEVER allowed. These policies are for the safety of everyone in the audience.
Interlochen reserves the right to remove anyone from the audience who is causing a disruption or is acting in an unsafe manner.
As a courtesy to our artists, students, and other members of the audience, please keep noise to a minimum during classical performances. Interlochen reserves the right to remove disruptive persons from our venues.
Come as casual or as fancy as you wish! However, swimwear is not allowed and you will need to wear a shirt and shoes.
You can eat on campus before guest artist performances at Kresge Auditorium. We are pleased to offer a variety of food choices including a grill tent, coffee tent, and our classic Melody Freeze café which offers ice cream and so much more!
If you want a sit-down dining experience, the Interlochen area has a variety of restaurants. Visit the Chamber of Commerce website for more information.
An ATM is located in the lobby of Stone Hotel next to Kresge Auditorium.
Most guest artists bring merchandise which is for sale before the concert. Some artists accept credit cards, others do not, so plan accordingly. An ATM is available in the lobby of Stone Hotel next to Kresge Auditorium.
Occasionally, an artist may have a meet and greet opportunity available through their fan club. Interlochen does not have any affiliation with fan clubs and cannot provide any information about how to gain access to meet and greet events. Please see the artist’s website for more information. Backstage access is strictly prohibited.
Please contact Campus Safety at 231-276-7575 to inquire about any missing items.
Accessible parking is available throughout campus on a first-come, first-served basis. Parking attendants will direct you to the proper lot prior to guest artist performances in Kresge Auditorium. Please see the campus map to locate accessible parking closest to all other venues.
Each venue has a designated drop-off area for guests who need to travel a shorter distance. At Kresge Auditorium you may be dropped off at the yellow poles directly across from the main entrance. Corson Auditorium and Harvey Theatre have a convenient pull-off area in front of the building. When visiting Upton-Morley Pavilion and the Phoenix Theatre you may be dropped off curbside directly in front of the building. When visiting Dendrinos Chapel and Recital Hall you may be dropped off across from Lot I or J on Ormandy Road directly behind the building.
Courtesy wheelchairs are available upon request at Corson Auditorium and Kresge Auditorium and may be used to transport guests from the drop-off area to your seat. Locate an usher for assistance. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.
If you wish to transfer to a seat from your own personal wheelchair, we will store your wheelchair or mobility aids at an easily accessible area in the auditorium. Our staff will make arrangements to return the wheelchair or mobility aids to you at the end of the event, or any other time you would prefer.
You may purchase seats with barrier free access online, in person, and by phone. You may purchase up to three (3) companion seats to accompany each guest in a barrier-free location. Any additional seats must be purchased in the regular seating areas. This policy ensures that we are able to accommodate more patrons in need of these features. All tickets are subject to availability.
The Wheelchair accessible seating and Row G in Corson Auditorium are the only seating areas which do not have any stairs to traverse.
Row M in Upton-Morley Pavilion does not have stairs.
The designated barrier-free seats in Harvey Theatre are the only seats without stairs. This venue requires one step up to the front row seats.
All other venues than those listed above are general admission and can accommodate those with mobility impairments.
Corson Auditorium is equipped with an induction loop system. Patrons simply flip a switch on their T-coil equipped hearing aid and the sound is transmitted directly into their ears. Complementary FM listening assistive devices for the hearing impaired are available at ticketed events in all other venues. See an usher for assistance.
To arrange sign language interpretation email the Box Office at email@example.com or call us at 800.681.5920. A minimum of 4 weeks advance notice is required.
Service animals as defined by the American with Disabilities Act are permitted into the theaters and must remain on a leash or in a harness at all times. A service animal must sit under the guest’s seat or at his/her feet and is not permitted to sit in the aisle or on seats. Emotional support animals are not allowed inside the venues.
Please share your questions with us or let us know about specific accessibility needs as early as possible by contacting the Box Office at firstname.lastname@example.org or by calling 800.681.5920.