Concert & Event Policies

Tickets are non-refundable unless you have purchased Ticket Protection which is available at checkout.

If you have purchased Ticket Protection, please contact us at ticketprotection@interlochen.org or call the Box Office at 800.681.5920 to receive a refund. Ticket Protection may be redeemed until one hour before the performance. Please note that parking and facility preservation fees are non-refundable. 

If you have not purchased Ticket Protection, the sale is final. You will not be able to receive a refund, exchange, or box office credit for your tickets unless the performance is canceled. You will have the option to donate your ticket back to support student scholarships at Interlochen Arts Academy and Interlochen Arts Camp. 

Only clear bags are allowed inside Kresge Auditorium for summer concerts; there are no size requirements. All items within the bag must be loose and clearly visible. Exceptions will be made for medical equipment. All bags are subject to inspection.

Prohibited Items

Michigan law prohibits any weapons, including concealed weapons and knives of any size, on Interlochen property.

Interlochen prohibits alcohol, drugs, and smoking—including e-cigarettes, vape pens, marijuana, and illegal drugs—on Interlochen property.

Latecomers will be seated at the discretion of Interlochen management. We work with the artists to determine when late seating is appropriate and will be the least disruptive to the artists and other ticket patrons. Every effort will be made to seat latecomers in a timely manner, however, the nature of some events do not allow for seating after the performance has begun. Latecomers will be asked to wait to be seated until a predetermined time in the program and are not guaranteed the exact seat they purchased.

In the event of rain, every effort will be made to complete the performance, including playing in light rain. In the event a performance is cancelled due to inclement weather before a full 60 minutes of the performance and/or intermission, a full refund will be issued. If the performance is cancelled after intermission or 1 hour into the event, a gift certificate will be emailed to you. Gift certificates are non-expiring and may be redeemed for any performance. Since summer precipitation usually moves through northwest Michigan quickly, we will never cancel an Interlochen performance before the scheduled start time due to weather.

All tickets for productions in Harvey and Phoenix Theatres will be held at will call and may be picked up at the venue starting 1 hour prior to the performance. Fifteen minutes prior to start time, all unclaimed tickets will be considered void and may be released to the waiting line. Please arrive at least 20 minutes early. This policy ensures that people are not turned away when empty seats remain and that the actors have as many people in the audience as possible.

As a courtesy to our artists, students, and other members of the audience, please keep noise to a minimum during classical performances. Interlochen reserves the right to remove disruptive persons from our venues.

The beach, lakeshore, and docks on campus are not open to the public. Watercraft cannot be beached or left unattended on Interlochen property at any time. Please do not drop off concert-goers on the Interlochen dock—this is closed to the public at all times.